Services

 Services:

1. What type of maintenance contract we provided?
We are provided few type of maintenance contract to full fill your need. Which is Comprehensive Contract, Remedial Contract & Preventive Contract
**You can get the more details with comparison chart.
2. Why sign-up the maintenance contract with us?

Features
Benefits
Includes labor & travel expenses
Fixed cost - Provides services budgeting stability.
Frees customer resources
Allows customer to concentrate on core business objective.
Proactive maintenance
Assures system will perform to manufacturer specifications.
Environmental Inspection
Verify the system surroundings to optimise the lifetime of the system.
Scheduling coordination
Avoidance of delays caused by scheduling conflicts.
Onloan unit provided when breakdown
Assures system will perform and lower down the breakdown time.
Cleaning Services for hardwares / cameras
Assures all the system hardwares working in clean environments.
Extra system training upon request
Will provided the system training upon request for new staff or retrain.

3. If I don't want sign-up the maintenance contract, any others solutions?
Yes, we also provided the Per Call Basis Services, you can call us anytime when you facing the problems.

• System rectification work for CCTV / Alarm / Door Access / etc.
RM 280 /Task (Klang Valley)
• System reformat & reinstall software
RM 350 /First 2 hour (Klang Valley)
• Hardwares & Cables checking
RM 280 /Task (Klang Valley)
• System reconfiguration
RM 350 /Task (Klang Valley)
• Resolving software-related problems such as third-party software, etc.
RM 350 /Task (Klang Valley)

NOTE: 
A. The Services contract valid for one (1) Year
B. Maintainance services does not included damage from acts of God, such as fire, flood, earthquake, power surge etc.
C. On-site support on Saturday, Sunday & Public Holiday will add RM 250/ times
D. Out of klang valley will charge extra
 
Comparison between comprehensive contract, remedial contract and preventive contract

 
Comprehensive Contract
Remedial Contract
Preventive Contract
General
 
 
 
Routing On-site Services **
4 times/ Year
No
No
Time Response from service call
24 Hour
24Hour
24 Hour
On-call onsite services included
YES
YES
YES
Onloan unit provided when breakdown or failure of the equipment
YES
YES
3 day onloan after submit quotation
Telephone helpdesk assistance during office hours
YES
YES
YES
Training on Systems / Softwares
YES
YES
YES
on-site support on Saturday, Sunday & Public Holiday (Klang Valley)
Charge RM250/ times
Charge RM250/ times
Charge RM250/ times
 
 
 
 
Softwares
 
 
 
Resolving software-related problems such as third-party software, etc.
Charge RM150/times
Charge RM150/times
Charge RM150/times
Re-format PC and new installation when breakdown
YES
YES
YES
Re-install & Configure the Application Softwares
YES
YES
YES
 
 
 
 
 
 
 
 
Hardwares / Cameras / Card Access / Alarm
 
 
 
Cleaning Services on cameras
YES
YES
YES
Adjustment of focusing, zooming & alignment of cameras
YES
YES
YES
System Hardware & Cable checking
YES
YES
YES
Alarm / CCTV Signaling Cheking
YES
YES
YES

 

** What routing on-site services do?
> Ensure that Computer & Softwares or DVR / system is in proper working order
> Check the Computer or DVR able to ecordings.
> Ensure that the cameras are in proper working condition.
> Ensure remote viewing is workable.